How to do awesome customer support

Your customer support team are often closer to your customers than anyone else. Use that to your advantage.

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What is customer support?

How to approach a support ticket

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Customers: This is the kind of expression we’re going for…

The Trigger: why did the customer email us?

The Ideal Solution: What does the customer want?

The Information Gap: Who knows what?

Writing up your reply

One last thing…

Institutional Learning: The 5 whys

Written by

CEO of Konf, pitch coach for startups, enthusiastic dabbler in photography.

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